User Guide & System Manual

Frequently Asked Questions (FAQ)

General Questions

Q: What is the Nepal Ward Job Center?

It's a nationwide employment platform where every ward office in Nepal acts as a local job center. Citizens can find jobs, build CVs, and employers can post opportunities — all organized at the ward level.

Q: Is this service free?

Yes! Registration, CV building, job search, and applying for jobs is completely free for citizens. Employers can post jobs for free, with optional paid features like featured listings.

Q: How do I switch between English and Nepali?

Click the EN or NP toggle in the top navigation bar. The entire interface will switch languages.

Account & Registration

Q: How do I register?

Click Register in the navigation, choose your role (Citizen or Employer), fill in your details, and create a password.

Q: I forgot my password. What do I do?

Click Forgot Password on the login page. Enter your registered phone number, and you'll receive an OTP via SMS to reset your password.

Q: Can I change my role after registration?

No, contact the system administrator if you need a role change.

Jobs & Applications

Q: How is the match score calculated?

The match score is based on three factors:

• 50% — Skills match (how many required skills you have)
• 30% — Location proximity (same ward = highest bonus)
• 20% — Work experience relevance

Q: Can I apply for jobs outside my ward?

Yes! You can apply to any job in the system. However, jobs in your ward give you a location bonus in the match score.

Q: Why is my application still "Pending"?

The employer reviews applications in their dashboard. You'll receive a notification when the status changes. Be patient — employers may receive many applications.

Q: Can I withdraw my application?

Currently, you cannot withdraw a submitted application. Contact the employer directly if needed.

CV & Verification

Q: How do I get my CV verified?

Submit your CV from the CV Builder page by clicking "Submit for Verification". Your ward admin will review and either approve or request changes.

Q: What does a verified CV badge mean?

A verified badge (✓) means your ward admin has confirmed your information is accurate. Verified CVs rank higher in employer searches.

Q: How do I get my address verified?

After setting your address in your profile, your ward admin can verify it on their dashboard. Contact your local ward office for assistance.

Employer Questions

Q: How do I post a job?

After registering as an employer and setting up your company profile, go to Dashboard → Post New Job.

Q: How long does a job listing stay active?

Job listings stay active until the deadline you set. After the deadline passes, the job is automatically marked as expired.

Q: Can I edit a job after posting?

Yes! Go to My Jobs and click Edit on any of your job listings.

Technical Questions

Q: What browsers are supported?

The system works on all modern browsers: Chrome, Firefox, Safari, Edge, and mobile browsers.

Q: Is there a mobile app?

The system is a Progressive Web App (PWA). You can install it on your phone by using the "Add to Home Screen" option in your browser.

Q: Who do I contact for technical issues?

Use the Contact page to submit a support request, or reach out via the WhatsApp chat widget.